Live Fish Shipping Policy

We take the safety and well-being of our live cichlid fish seriously and ensure that they are transported with the utmost care. Here's how our live fish shipping policy works:

Shipping Preparation Period:

Once you place your order for live cichlid fish, our team will carefully prepare and pack your fish for shipment. We require a shipping preparation period of 1-3 business days to ensure that your fish is ready to endure the shipping delivery process while traveling in their double bagged shipping containers.

Shipping Methods:

We offer one shipping method using USP Next Day to ensure that your live cichlid fish arrive at your doorstep as quickly and safely as possible. Our standard shipping method for live fish is Next Day shipping, which is available from Monday to Thursday. We do not ship live fish on Fridays or over the weekend to avoid extended periods in transit.

Shipping Fees:

Shipping fees for live cichlid fish are determined based on the shipping method, the destination, and the weight and size of the package. We offer calculated shipping rate for live fish to make it easy for you to calculate your shipping costs at checkout based on your zip code.

Alive Guarantee:

We guarantee that your live cichlid fish will arrive healthy and in excellent condition. If, for any reason, your fish arrive deceased, please take a clear photo of the fish in the unopened bag and email it to us within 2 hours of delivery. We will issue a full refund or replace the fish at no extra cost to you - once a refund is approved.

Delivery Issues:

In the event of any delivery issues, such as delays or damage to the package, please contact us immediately. We will work with you to resolve any issues as quickly as possible and ensure that your live cichlid fish arrive healthy and in excellent condition.


We do not accept returns for live cichlid fish, as it is not possible to guarantee the health and well-being of the fish once they leave our facility.

We are committed to ensuring that your live cichlid fish arrive healthy and happy. If you have any questions or concerns about our live fish shipping policy or our Alive Guarantee, please contact our customer service team, and we will be happy to assist you.